Tech trends 23 LP header

This year, top-quality banking experiences across all channels
went from “nice to have” to essential.

That's why you'll absolutely need all the latest benchmarks, insights, and analyses for improving the client experience.

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ONLY RPRT 2
WITH ALL THE CUTTING-EDGE INSIGHTS ON TECH
384-2
FINANCIAL INSTITUTION EXECUTIVES SURVEYED
65-2
CHARTS WITH JUICY ANALYSES

“Financial Institutions know they need to transform. The definition of “transformation” is different for every bank or credit union, but one thing is certain—they know it’s necessary to meet the demands of consumers. The increases in wallet share, lending, deposits, and clients that financial executives desire will come with differentiated service experiences.

Connectivity between fintechs, banking cores, technology, and the services a financial institution offers will be the force multiplier for scaling innovation faster.”

- John W. Smith
CEO of CFM+NXTsoft

Are you keeping up with the TECH TRENDS?

12% more FIs

Reported that tech investments has increased sales YOY
(35% to 47%)

CX is Critical

72% of FIs are determined
to enhance their digital CX. And 61% are also modernizing the branch experience.

68% of Executives

Say integrated fintech partners are critical to their tech investment strategy

Tech Fuels Sales

FIs spending over $500K
on tech are 26% more likely
to see sales rise


52% of FIs

Are using Universal Associates to enhance the branch experience. And 84% of them are seeing increases in
client convenience.

Digital Dominates

74% of FIs say improving digital and mobile product offerings is critical to boosting revenue


What do the experts have to say about the trends in this report?

Watch the upcoming webinar to get a 3-dimensional perspective on the industry trends.

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