• The different superheroes (technologies, trends and more) that you will need to build a league of extraordinary branches
• How to avoid the most common kryptonites (branch barriers)
• If your branch has what it takes to save the financial world
Every banking executive dreams of providing their community with a branch that offers the ultimate client experience, runs at maximum efficiency, stands out from the competition, and always provides a return on investment. These are also known as super branches; Capable of saving the financial world, these super bank and credit union branches harness powers like:
Shape Shifting: Also known as universal banking, under this model universal associates have to power to ‘shape shift' from transactional to advisory interactions.
Super Strength: With self-service and assisted-service solutions, clients have the power and ‘strength’ needed to complete transactions on their own or with minimal assistance.
Teleportation: Using the powers provided by tablet banking and cash flow automation, associates are able to ‘teleport’ to any location in the branch where a client is in need of assistance.